1. Introduction

1.1 This Privacy Policy is adopted by ThingZo Smart Private Limited (“ThingZo”, “we”, “our”, or “us”) and applies to the use of the ThingZo IoT Platform, websites, mobile applications, dashboards, APIs, and other related products and services (collectively, the “Services”).

1.2 This Privacy Policy explains how we collect, use, store, disclose, and protect your information when:

• You visit our website
• You use our IoT platform
• You interact with ThingZo-enabled IoT devices
• You contact us directly
• We receive information from third-party integrations

1.3 Your continued use of the Services constitutes your acceptance of this Privacy Policy. We may update this Policy from time to time, and it remains your responsibility to review the most recent version.

2. Information We Collect

2.1 Personal Information Provided by You

To access certain parts of the Services, you may need to provide personally identifiable information (“Personal Information”), such as:

• Full name
• Email address
• Phone number
• Company name
• Billing details
• Communication preferences
• Account login information

This information is provided voluntarily when you create an account, submit forms, or contact us.

2.2 Device & IoT Data Collected Through the Platform

When you connect or manage IoT devices using ThingZo’s platform (such as smart meters, lighting, appliances, or automation systems), we may process:

• Device identifiers (MAC, IMEI, serial numbers)
• Device telemetry (usage, metrics, status)
• Automation & scheduling data
• Diagnostic logs
• Firmware version and updates
• Network information (IP address, region)

You represent and warrant that you have lawful consent from your end-users to collect and process such IoT data. You are responsible for any breach relating to your customers’ data.

2.3 Automatically Collected Information (Non-PII)

We may collect non-personally identifiable information, including:

• Browser type
• Operating system
• Language and region
• Clickstream data
• Session duration
• Referring URLs
• Analytics data

2.4 Information from Third Parties

We may receive information about you from:

• Authentication providers (Google, Apple, Facebook)
• Payment processors
• CRM and analytics platforms
• Social media profiles
• Channel partners or distributors

3. How We Use Your Information

ThingZo uses your information to:

• Provide, operate, and improve our IoT platform & Services
• Facilitate device onboarding, control, and analytics
• Create and manage user accounts
• Communicate updates, alerts, and support information
• Provide customer support
• Process billing and payments
• Enhance security and prevent fraud
• Conduct research and improve product performance
• Notify you of policy or service changes

4. Sharing & Disclosure

4.1 Service Providers & Trusted Partners

We may share your Personal Information with:

• Cloud hosting providers
• Payment processors
• Customer support tools
• Analytics and monitoring services
• Authorized partners & integrators

4.2 Legal Compliance

We may disclose information if required by law, legal process, governmental request, or to protect the rights, property, or safety of ThingZo or others.

4.3 Corporate Changes

In the event of a merger, acquisition, restructuring, or asset sale, your data may be transferred as permitted by law.

5. Third-Party Websites & Integrations

Our Services may contain links to third-party websites or platforms. ThingZo is not responsible for their privacy practices or content. Please review their Privacy Policies before interacting with them.

6. Do Not Track (DNT) Signals

The Services currently do not respond to “Do Not Track” requests, as no industry-standard interpretation exists.

7. Email Preferences & Unsubscribe

You may receive transactional, security, and marketing emails from us. You can unsubscribe from marketing emails using the link included in our communications. Certain essential emails (billing, security updates) cannot be opted out of.

8. Data Retention

We retain data only as long as necessary to operate the Services, comply with legal requirements, resolve disputes, and enforce agreements. Some data may remain in backups for compliance purposes.

9. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your data, including encryption, secure access controls, and continuous system monitoring. While we work to protect your information, no system is completely secure.

10. Your Rights

You may have the right to access, correct, delete, or export your personal data. You may also withdraw consent or object to certain processing. Contact us at support@thingzo.com to exercise any rights.

11. Child Privacy

Our Services are not intended for individuals under 16 years old, and we do not knowingly collect personal information from children.

12. Contact Information

ThingZo Smart Private Limited

Email: thingzosmart@gmail.com

Website: https://thingzo.com